Privacy Policy

Vicki Wallace Ltd and vickiandnatasha.com

Effective Date: 26 June 2026

Vicki Wallace Ltd ("we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, how it is stored, and your rights when you visit vickiandnatasha.com, contact us, purchase a service, join our mailing list, or otherwise interact with us.

By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

This website is owned and operated by:

Vicki Wallace Ltd

Website:
https://www.vickiandnatasha.com

Email:
info@vickiandnatasha.com

Location:
Island Bay, Wellington
New Zealand

2. What Information We Collect

Depending on how you interact with us, we may collect information including:

Your name
Email address
Phone number
Postal address (where required)
Billing information
Appointment information
Information you provide when contacting us
Information you voluntarily share during sessions or consultations
Website usage information
IP address
Browser and device information

You are under no obligation to provide personal information. However, if you choose not to provide certain information, we may be unable to provide some services.

3. How We Collect Your Information

We collect information when you:

Complete a contact form
Book a consultation or session
Purchase a service or digital product
Subscribe to our newsletter
Download a free resource
Register for a webinar or event
Communicate with us by email
Visit our website

Some information is collected automatically through cookies and website analytics.

4. How We Use Your Information

We use your information to:

Respond to inquiries
Deliver our services
Process bookings and payments
Send appointment confirmations
Provide client support
Deliver purchased products or resources
Improve our website and services
Send newsletters or updates where you have chosen to receive them
Meet our legal and business obligations

We only use your information for purposes that are reasonably connected with providing our services or operating our business.

5. Email Communications

If you subscribe to our mailing list or request a free resource, we may send you:

Educational content
Practice updates
Newsletters
Information about services, events, workshops, or products

You can unsubscribe at any time using the link included in our emails or by contacting us directly.

6. Payments

Payments may be processed through trusted third-party payment providers.

We do not store your full credit card details on our servers.

Bank transfer details are only used for processing your payment.

7. Session Information and Recordings

Some services include an audio or video recording of your session.

Where recordings are provided:

they are stored securely;
they may be delivered through your private client portal or directly to you;
we recommend downloading and saving your recording for your own records.

Recordings may be removed from our systems after a reasonable period.

8. Cookies and Website Analytics

Our website uses cookies and similar technologies to:

remember your preferences;
improve website performance;
understand how visitors use our website;
analyse website traffic;
improve our services.

You can disable cookies through your browser settings, although some parts of the website may not function correctly.

9. Analytics

We may use website analytics services, including Google Analytics or similar tools, to understand how visitors use our website.

These services may collect information such as:

pages visited;
time spent on pages;
browser type;
approximate geographic location;
referring websites.

This information is used in aggregate and does not generally identify you personally.

10. Advertising

From time to time we may use advertising platforms, including Meta (Facebook and Instagram), to share information about our services.

These platforms may use cookies or similar technologies to measure advertising performance or display relevant advertisements.

You can manage your advertising preferences through the settings of the relevant platform.

11. Third-Party Services

We use trusted third-party providers to operate parts of our business.

These may include providers for:

website hosting;
appointment scheduling;
payment processing;
email communications;
analytics;
online meetings;
client portals.

These providers only receive information necessary to perform their services.

12. Sharing Your Information

We do not sell your personal information.

We may share information only when necessary:

with trusted service providers;
when required by law;
to protect our legal rights;
where you have given permission.

13. Data Security

We take reasonable steps to protect your information using industry-standard security measures.

These include:

SSL encryption;
secure hosting;
password-protected systems;
limited access to client information.

While we take reasonable precautions, no online transmission or storage system can be guaranteed to be completely secure.

14. How Long We Keep Information

We retain personal information only for as long as reasonably necessary to:

provide our services;
meet legal obligations;
resolve disputes;
maintain business records.

When information is no longer required, it is securely deleted or anonymised where practical.

15. Your Rights

Depending on where you live, you may have rights to:

access your personal information;
request correction of inaccurate information;
request deletion of your information where appropriate;
withdraw consent to marketing communications;
request information about how your data is being used.

To exercise these rights, please contact us using the details below.

16. International Visitors

Although we operate from New Zealand, our website is available internationally.

If you are located outside New Zealand, including the European Economic Area (EEA) or the United Kingdom, we will handle your personal information in accordance with applicable privacy laws where required.

17. Children's Privacy

Our services are intended for adults.

We do not knowingly collect personal information from children under 13 years of age.

If you believe a child has provided us with personal information, please contact us so we can remove it.

18. Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to read their privacy policies before providing personal information.